Ease and convenience matter as much as cost to some people shopping for mortgages in the wake of the foreclosure crisis. When shopping for a mortgage, many say that ease and convenience matter just as much as cost, according to a survey of 618 consumers conducted by Carlisle & Gallagher Consulting Group.
About a third of consumers say they’re willing to pay more for a mortgage if it comes with superior customer service and less stress. The 18-to-35 age group particularly seemed more willing to pay for convenience and direct access.
Overall, one of the biggest pet peeves identified by consumers when shopping for a mortgage: Slow execution of the loan, followed by difficult communication and an inability to track an application’s status. Read more ...
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